FAQ’s

Do we perform the covid-19 test?

No. We are not performing the covid-19 test at our clinic. Please visit the following website for a list of clinics that provide testing for travel: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/testing/testing-information

What services do we provide?

We provide:

  • Vaccinations
  • Travel Prescriptions
  • Health Advice
  • Travel Products

When should I book my appointment?

If you are travelling, ideally you should book an appointment 4 to 6 weeks prior to departure. This will give you enough time to complete vaccines (including vaccines that require more than 1 dose). If you are leaving on short notice or are a last minute traveller we are happy to accommodate you to provide adequate coverage given the time allowed.

If you are not travelling and require vaccinations only, please call us any time!

What should I bring to my appointment?

Please bring the following:

  1. Previous vaccination records
  2. List of current medications
  3. CareCard or BC Services Card
  4. Travel itinerary (if applicable)
  5. Method of payment (Visa, MasterCard, Debit or cash – No Amex)
  6. Fill out the assessment questionnaire ahead of time to save time or you can fill it out at the clinic

Are these services covered?

Vaccinations: Some routine vaccinations are covered by the government under your carecard (PHN – personal health number) and are free of charge. Some extended health plans may cover vaccination costs. We do not do direct billing but will provide an itemized receipt.

Travel medicine: Not subsidized by the government, including consultations and some travel vaccines.

Why are there fees?

We are owned and operated by Vancouver Coastal Health (VCH). The fees you pay cover the cost of the vaccines and clinic operations. We run on a cost recovery basis, which means that any profits we make go back into VCH public health funding.

Can my family doctor provide this?

Aside from some of the routine vaccinations, family doctors or walk in clinics may not have travel vaccines in stock. Our medical staff provide travel prescriptions, routine and travel vaccinations, and travel products all in one place. We are a designated Yellow Fever Vaccination Centre by the Public Health Agency of Canada. This designation is required to provide the Yellow Fever vaccine, while family doctors and most other clinics do not have this special designation. The Ministry of Health has designated us as the Centre for Excellence in Travel Medicine for British Columbia as well.