Vancouver Coastal Health accessibility resources

To learn more about what VCH is doing to identify, address and prevent accessibility barriers, please read our accessibility plan.

General accessibility service information for the communities we serve is on vch.ca. 

This centre supports GF Strong Rehabilitation Centre clients and family members by offering different assistive technology options to further their individual goals. 

The VCH Deaf, Hard of Hearing, and Deaf-Blind Well-Being Program provides accessible mental health services for Deaf, Hard of Hearing, and Deaf-Blind people throughout British Columbia. ASL, oral, written or pro-tactile options are offered, and the program ensures that communication used is completely accessible for anyone who uses the services. 

We aim to break down cultural and language barriers that can pose challenges in navigating the health-care system and accessing health care.  

• VCH Language Services translates health-care materials to provide comprehensive services to our communities.
• Provincial Language Services offers spoken language interpreting in over 240 languages, 24 hours a day, seven days a week and are provided at no charge to patients and/or their families.
• American Sign Language interpreting is available for Deaf, Deaf-Blind and Hard-of-Hearing patients. If you or a family member needs this service, you can contact Medical Interpreting Services. 

To help ensure parking fees do not create a barrier to access for patients and visitors, parking exemptions will be available to people who meet certain criteria. Eligible patients and visitors are asked to pay for parking upfront when arriving at the hospital or facility and will be reimbursed after their appointment, either in person by visiting the cashier's office or by going online. 

The individuals and communities we serve can share feedback about their care through the Patient Care Quality Office. This is an accessible and transparent point of contact regarding the quality of care received. 

We understand that making travel arrangements to receive health care can be difficult for patients and their families. Support is available for persons with disabilities including these options, which include the BC Bus Pass program, BC Family Residence Program, First Nations Health Authority Medical Transportation Benefit, Fuel tax rebate for persons with disabilities and others.