Share your care story
Every day, our staff show up and deliver quality, safe care. Connecting with you and your families is the heart of delivering excellent care. Our staff care about you.
We want to hear your story
Across the region, more than 14,000 staff serve over 1.25 million people in acute and community settings such as hospitals, community health centres, Urgent and Primary Care Centers, and long-term care homes in Vancouver Coastal Health (VCH).
Hearing about your experience is important to us. Patient stories are impactful ways to help express gratitude, guide everyday practices and influence change.
Every patient story is inspiring, healing and uniting. Every story helps shine a light on the purpose, impact and hope in delivering excellent care.
Frequently asked questions
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Who can participate?
You are invited to share your story if you received care in a VCH care setting. We encourage and appreciate hearing from people from Indigenous cultures and communities, with different abilities, cultures and languages and of all sexual orientation and gender identities.
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How can I share my story?
There are different ways for you to tell us about your care experience at VCH:
- Online: On your computer, phone or tablet, answer these four questions.
- In-person/phone: Contact experience@vch.ca to book time with a patient experience leader in person or via phone. Interpreters can be available.
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What happens after you submit your experience?
After you submit your story, your anonymous responses are reviewed by our team. We analyze this feedback to identify trends and opportunities for improvement. Insights from the story help us enhance the quality of care and improve the overall patient experience. Your input is essential in guiding positive changes.
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How is this different than sharing a review on Google?
This is not a public rating of service or care. This is your anonymous experience that you choose to share with us helping us improve our services for the people we care for.
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How does VCH maintain my privacy?
Your privacy is important to us. This means that no identifying information is collected with your responses. We review all stories together, which helps protect your privacy throughout the entire process.
