Emergency
Community Health Access Centre in Richmond

Richmond Pain and Symptom Management Clinic

Palliative care is one of the many home and community care services that Richmond Home Health offers. Palliative care can be delivered in outpatient community clinics and in your own home. There are two outpatient community clinics – the specialized Richmond Pain and Symptom Management Clinic and the Home Health Ambulatory Community Clinic. The frequency of your appointments will depend on your care needs. If you are having challenges or concerns in attending outpatient appointments, please let your community team know as soon as possible, the community care team will transition to visiting you in your own home to provide palliative care.

How to access

  • Check eligibility

    Home and community care services have general eligibility criteria based on citizenship, residency, age and health condition, and specific criteria for each service based on your assessed needs. You can contact the home and community care access line to arrange for care or have a health-care professional make a referral on your behalf.

    Review the full eligibility criteria and how to arrange home and community care services. 

  • Get a referral

    Call the Richmond home and community access line at (604) 675-3644 to arrange for care or have a health-care professional make a referral on your behalf.

Hours of operation

Currently closed
  • Monday:   Closed
  • Tuesday:   9:00 a.m. to 4:00 p.m.
  • Wednesday:   9:00 a.m. to 12:00 p.m.
  • Thursday:   9:00 a.m. to 4:00 p.m.
  • Friday:   9:00 a.m. to 12:00 p.m.
  • Saturday:   Closed
  • Sunday:   Closed

For known clinic clients, palliative nursing service is available by phone Mondays to Fridays 8AM to 4PM.

How to get here

Community Health Access Centre (CHAC) on the 3rd floor of 7671 Alderbridge Way. 

Parking is free at the CHAC.

What is the difference between the Richmond Pain and Symptom Management Clinic and the Home Health Ambulatory Community Clinic?

The Pain and Symptom Management (PSM) clinic works as a consulting service for patients who are able to attend an outpatient clinic setting. The clinic collaborates with your family doctor and other specialists to improve your quality of life by managing symptoms such as pain, shortness of breath, and nausea. Your family doctor, oncologist, or home health nurse can refer you to this clinic. In the clinic, you will be meeting with a palliative physician and a palliative Clinical Resource Nurse (PCRN). Social work, occupational therapy, physiotherapy, and a registered dietitian may be referred to you once you are involved with the PSM clinic. 

The Ambulatory Community Clinic is part of the Richmond Home Health program, where patients can receive nursing support, such as wound care, IV management, and palliative care. During your clinic appointment, you will be meeting with a community nurse who can provide physical and emotional support and can refer to other care team members as needed. Nurses will support you to manage physical symptoms that you may be experiencing and to answer any questions you might have about your health journey.

Richmond Community Health Access Centre (CHAC)

Richmond Community Health Access Centre is the location of various VCH services and programs that serve the Richmond community.

Palliative Care through Outpatient Clinics and Programs

For people who can leave their homes, North Shore, Vancouver, and Richmond offer a range of Specialized Palliative Care Services and supports for clients and their family members, caregivers and/or bereaved through outpatient/ambulatory programs and care settings.