Geometric pattern of mountains

Ways to pay

Be sure to have your account number (or hospital account number) from your invoice or statement ready when you pay.

Pay online

Visit the online payment portal to pay your bill with a credit card (Visa, Mastercard, American Express).

Online payment portal

The following hospital bill types are available for online payment:

  • Non-residents of Canada hospital fees, lab tests, x-rays, medication and other hospital services
  • Supplies (e.g., crutches, air boots)
  • Self-pay hospital fees (residents of Canada with no MSP coverage)
  • Preferred accommodation (private and semi-private rooms)
  • Enhanced hip or knee surgery
  • Lab tests not covered by MSP
  • Cosmetic surgery

If you have questions, please contact Patient Billing at (604) 297-8512 or

If you have technical issues with the payment portal, please wait and try again later. If you continue to experience issues, email

Pay over the phone

Call to pay your bill with a credit card over the phone. We accept Visa, Mastercard and American Express.

Pay in person

You can pay your account in person at the cashier's office if you received care at a location listed below. Pay by credit card (Visa, Mastercard, American Express), debit, cash, cheque, WeChat Pay, Ali Pay or Union Pay. 

Please look for staff at the information desk to help you find the cashier's office. 

Have questions or want to request a refund?

Please call 604-297-8512 or email Accounts Receivable is available Monday to Friday from 8 a.m. - 4 p.m. PST. Receipts are available as part of the payment process. Please get in touch with us if you require an additional receipt.

More information on support

Financial services & support

Every patient is cared for with kindness, compassion and respect. If you need assistance, we can help with cost-effective medications, transportation and accommodations.

Travel & accommodation assistance

Making travel arrangements for health care treatment can be difficult for patients and their families. Find out more about the services available to help you.