Vancouver Mobile Crisis De-Escalation Team (MoDe)

MoDe is not for people who are actively putting their own lives, or the physical safety of others, at risk. For an emergency, please call 9-1-1 or visit your nearest hospital. 

MoDe provides non-police, same-day crisis response to people in Vancouver. The team travels to the person’s location. In addition, MoDe provides: 

• Health-care assessments and interventions 
• Referrals to health services, which may be with Vancouver Coastal Health or other service providers. 
• Short-term follow-up support to clients we have responded to. 

MoDe is a non-police, mental health and substance use crisis response service.  MoDe provides same-day outreach to individuals in Vancouver.   

MoDe is for people who are: 

• Aged 17+ and located in Vancouver 
• Experiencing or nearing a mental health crisis with or without active substance use (including a situational, emotional, or behavioural crisis) 
• Requiring an urgent in-person intervention that cannot be provided by their regular care team (e.g. Mental Health & Substance Use Team) or an alternate crisis service (e.g. BC crisis line, Access and Assessment Centre) 
• Not actively attempting suicide or putting the physical safety of others at risk

MoDe is an outreach team. We accept referrals from community service providers, such as shelters, outreach teams  and community centres in Vancouver. If you would like more information on MoDe or are a referring community service provider, please contact the Access and Assessment Centre. 

Hours of operation: Monday to Friday, 8:30 a.m. to 7:00 p.m.