Bladder Care Centre at UBC Hospital

Appointment reminders

• How long to park if you are driving to your Bladder Care Centre appointment.

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  If you are driving to your appointment, make sure to pay for long enough parking for your appointment. We have provided suggested lengths of parking, depending on your appointment type. 

  • Urodynamics: Expect to stay for over 2.5 to 3 hours in the Centre.
  • Bladder botox: Expect to stay for 45 to 60 minutes in the Centre.
  • Cystoscopy: Expect to stay for over 2 to 2.5 hours in in the Centre.
  • Video Urodyamics: Expect to stay 60 to 90 minutes.
  • Pelvic Floor Physiotherapy: Expect to stay for 45 to 60 minutes in the Centre.

• Bladder Care Centre cancellation policy

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  Please provide 48 business hours' notice for appointment cancellations. If you feel unwell or have flu-like symptoms on the day of your appointment, call us to cancel and reschedule. 

  No show and late cancellation policy 

  Patients who do not show up or cancel their appointment less than 24 business hours beforehand without a valid reason for cancellation may be charged a fee by the urologists (from their private office). The Bladder Care Centre staff have no control over this fee charge. 

  Important cancellation reminders 

  Your appointment is important to us.  Please review the following notices to ensure your appointment does not get cancelled:  

  • Please arrive on time for your appointment to ensure your test can be completed. If you are more than 10 minutes late, your test may be cancelled, and you will need to reschedule.
  • If you are experiencing symptoms/illness such as diarrhea, vomiting, cough, colds, flu, bladder infection, or fever, please call to reschedule your appointment. If you arrive at the clinic with any of these symptoms, your appointment will be cancelled.
  • If you use a cane, crutches, walker, or wheelchair and require assistance with walking or undressing, please bring someone to help you.
  • Physicians may need to reschedule appointments due to sudden schedule changes. If this happens, we will rebook your appointment accordingly. 

• When to reschedule your Bladder Care Centre appointment

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  Call the Bladder Care Centre and reschedule your appointment if you are feeling unwell and have any of the symptoms listed below.  If you arrive at the centre with these symptoms, we will cancel your test(s), and you will be sent home.

  • Fever 
    Cough 
    Runny nose 
    Sore throat 
    Headache 
    Loose bowel movements/diarrhea 
    Vomiting 
    Chills 
    Any flu/cold-like symptoms 
    Bladder infection 

• What to bring to your Bladder Care Centre appointment

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  • Your Care Card or BC Services Card 

  • A list of all medications you are taking.  

  • Antibiotics, if you are taking any. If you take antibiotics due to a heart valve replacement, a recent joint replacement, or you have a heart murmur, you must bring your own antibiotics to your test. Antibiotics are not provided. 

  • Your own incontinence products. We do not carry incontinence products. 

  • If you have your own face masks, we suggest that you wear one during your appointment. Masks will not be provided. 

  • When to bring someone to help you 

  • If you use a cane, crutches, walker or wheelchair and if need help with walking, dressing, undressing or transferring, you must bring someone who can help you.    

  • If you have difficulty with English, bring someone with you to help with translation. This person must have a good understanding of English. The translator is with you during your test. 

• What to do in the morning of your Bladder Care Centre appointment

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  • Drink approximately two to three cups of fluid (water, cranberry juice, milk, herbal tea) 30 to 60 minutes prior to your test so that you arrive at the clinic with a comfortable urge to urinate (empty your bladder). If you have an indwelling Foley or suprapubic catheter, or self-catheterize, you do not need to drink extra water.
  • Avoid drinks with caffeine on the day of your test (e.g. coffee, tea, colas).
  • You may eat and drink before the test.
  • Take a bath or shower the morning of your appointment.
  • You may find it more comfortable if you have a bowel movement before coming to the clinic. This is not essential.
  • Do not empty your bladder when you arrive at the clinic. Speak with the nurse if you feel you must empty your bladder.