Emergency Department at Richmond Hospital
- 7000 Westminster Highway Richmond, BC V6X 1A2
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- Main: (604) 278-9711
Always go to the Emergency Department if you have been in a major accident or for potentially life-threatening symptoms.
Not sure if you need to go to the Emergency Department? Learn when to go or find other care options.
Parking during ongoing construction
We are committed to ensuring minimal disruption during ongoing construction on our campus.
Do not park in designated construction zones. Certain areas have been temporarily blocked off for construction, as indicated above.
The parkade is only accessible via the Gilbert Rd entrance. See the entry point in the image above.
Paid parking remains in effect.
Continue to park in areas clearly designated for patient parking, including our parkade. These spaces are reserved to ensure you have easy access to the hospital.
The Emergency Department at Richmond Hospital is open 24/7. At this location, emergency care is available for patients of all ages, including children and youth under 18, requiring emergency care for major accidents and potentially life-threatening symptoms.
If you don't have an emergency, please consider going to an Urgent and Primary Care Centre near you.
Hours of operation
We operate 24 hours a day, 7 days a week
How to get here
Drop off area
The emergency department entrance is on Gilbert Road. Please follow the signs for the Emergency Department near the main hospital entrance. Patients who can walk or use a wheelchair can be dropped off outside the E.D. doors, and patients with limited mobility can be brought in through the E.D. entrance.
Parking
Download parking rates for VCH facilities
Electric vehicle charging
Designated electric vehicle charging stations are available for patients and visitors. Charging is available for up to 4 hours at Level 2 stations and up to 1 hour at Level 3 stations. Please review our electric vehicle charging station etiquette for more information.
Electric vehicle charging stations at Richmond Hospital:
| EV Charger Type | Parking Stall Number |
| Level 2 Charger | 405-407, 569-573 |
| Level 3 Charger | 403-404, 565-568 |
Frequently asked questions
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What happens when I arrive at the Emergency Department?
- A Triage Nurse will assess your symptoms and vital signs upon arrival. Please have your photo ID, BC Services Card or CareCard, and a list of current medications ready.
- Patients are seen in the Emergency Department based on how ill or injured they are. Those with the most critical conditions are seen first, regardless of arrival time.
- Please be aware that your medical records from your family doctor are not accessible at the Emergency Department. Emergency doctors only have information about your medical history from previous visits to that hospital.
- VCH Emergency Department staff are dedicated to delivering the highest quality of health care. During your visit to the ED, we appreciate your patience as we wait for test results, interpretations, consultations, and other information necessary for your diagnosis and treatment.
Psychiatric Assessment Unit (PAU) at Richmond Hospital
Psychiatric emergency units provide a brief stay for the assessment, stabilization and treatment for people experiencing a psychiatric/mental health crisis.
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What should I bring to the Emergency Department?
If possible, bring photo ID, your BC Services Card or CareCard and a list of any medications you are taking. If available, please also bring any Medical Orders of Scope of Treatment (MOST) forms or have a loved one bring them in.
We also suggest you minimize bringing personal belongings or valuables to the Emergency Department.
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Where should I take my child in case of an emergency?
If your child is experiencing a medical emergency, such as trouble breathing, loss of consciousness, or a mental health crisis, call 9-1-1 or go to the nearest emergency department.
BC Children's Hospital Emergency Department in Vancouver is open 24 hours a day and provides emergency care to children and youth up to the age of 16.
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What happens when I'm ready to go home from the Emergency Department?
- Your health care team will work with you to help plan when you will go home.
- Your doctor may write you a prescription for medication and a nurse will give you instructions on how to take the medication.
- Try to arrange a family member or friend to drive or accompany you home.
- Your health care team will work with you to coordinate any additional care that is required, such as home & community care services, care at another hospital or rehabilitation services.
Support for your visit
Indigenous services and resources
High-quality, culturally-safe health-care services to assist Indigenous Peoples and their families.
Emergency mental health care
Learn what to expect before going to the hospital, at the hospital and leaving the hospital.
Indigenous patient navigators
Provides direct patient and family support while respecting local traditions, protocols, and practices to ensure culturally safe health care services.
Interpreter services
If it's difficult for you to communicate with health-care staff in English, interpreter services are available free of charge. Please speak to a staff member if you or your family needs the help of an interpreter.
Spiritual health and multi-faith services
Through spiritual health and multi-faith services, spiritual health practitioners help people address the profound thoughts and feelings that can poignantly arise at times of significant illness or trauma.
Patient feedback
We invite you to share your feedback through the Patient Care Quality Office, an accessible and transparent point of contact regarding the quality of care you receive.
Resources
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Emergency discharge instructions
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Overdose response, Naloxone and training
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Mental health and substance use services
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