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We are proud to care for residents living in the communities of Richmond, Vancouver, North Shore, Sea-to-Sky Corridor, Sunshine Coast, Powell River, Bella Bella and Bella Coola located within the traditional territories of the Heiltsuk, Kitasoo-Xai’xais, Lil’wat, Musqueam, N’Quatqua, Nuxalk, Samahquam, shíshálh, Skatin, Squamish, Tla’amin, Tsleil-Waututh, Wuikinuxv, and Xa’xtsa.
Not sure where to go for help?
When faced with a new or ongoing health issue, it can be difficult to know where to go for care. Here at Vancouver Coastal Health, we’ve prepared a series of videos to help you choose the right care in the right place.
Your health-care navigation guide
Here’s how to decide where to seek care based on your needs. Remember, this guide provides a general overview, and health-care services can vary depending on where you live:
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Personalized care
See your family doctor or nurse practitioner who knows your health-care needs best. Call their office for hours and instructions. If you don’t have one, register at HealthLinkBC.ca
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General health questions
Call 8-1-1 to speak with a nurse, registered dietitian, pharmacist or exercise professional anytime.
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Pharmacists
Speak with your pharmacist who can prescribe for contraception and minor ailments. Learn more at SeeYourPharmacist.ca
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Mental health and substance use
Find nearby support and services. Vancouver Coastal Health intake teams connect people to the right mental health and/or substance use resources and services. Find your team
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Home and community care
Access services delivered in your home or nearby. Learn more
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Urgent care
For non-life-threatening medical attention, visit an urgent and primary care centre (UPCC). Check UPCC locations and hours
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Emergency care
For life threatening medical attention, call 9-1-1 or go to the nearest hospital. Note: BC Children’s Hospital also helps kids up to 16 for pediatric emergencies.
How to access other VCH services
Click on the arrow or swipe to see options of teams to help you access care.
Substance use - Access Central
Call the Vancouver Coastal Health Access Central phone line for a same-day clinical assessment and personalized care plan if you live or stay in the VCH area. Options include inpatient (bed-based) or outpatient (at-home or community-based) services. Hours of operation are between 9 a.m. to 7:45 p.m. seven days a week. Call 1 (866)658-1221
New to B.C. or the VCH region?
This resource is to help you understand the health care system in BC. It includes information on eligibility and enrolment for health care coverage.
Vaccinations
Book your flu or COVID-19 shots at GetVaccinated.gov.bc.ca or 1-833-838-2323. For drop-in options, check with pharmacies, walk-in clinics or your family practitioner. For other vaccines, VCH clinics are here to help you and your family get immunized against common vaccine-preventable diseases.
Looking for other services?
Find information on other services we provide across the region. Information you'll find here includes information on how to access, what to expect, how to get there, referral information (if relevant) and client resources.
Care in your community
Health-care services are tailored to meet the needs of each community, which means the type and availability of care may differ from one town to another. For this reason, it is important to seek the most current and specific information for your area.
For the most accurate and up-to-date information on services in your area, please select your region below.
Vancouver
Boundary Road to UBC, and from the north side of the Fraser River to Burrard Inlet.
Richmond
From the south side of the Fraser River to the north border of Surrey and Delta.
North Shore and Coastal areas
The North Shore, Sunshine Coast and the qathet region, Sea-to-Sky region and the Central Coast (Bella Bella and Bella Coola).